Privacy Policy

Latitude Tel (ABN 47 177 884 471) ("Latitude Tel", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect:

• Contact details you provide (name, email address, company) via our contact form or by emailing us.
• Account and billing information for customers of our services.
• Message and call metadata required to deliver, route and bill our messaging and voice services (e.g. sender/recipient numbers, timestamps, delivery status).
• Technical data such as IP address and browser information collected automatically when you visit our website.

2. How we use information

• To respond to enquiries and provide quotes.
• To provide, maintain, bill and support our services.
• To meet legal, regulatory and compliance obligations (including the Spam Act 2003 and ACMA requirements).
• To improve our website and services.

3. Disclosure

We may disclose personal information to carrier and network partners as necessary to deliver messages and calls, to service providers who assist us (under confidentiality obligations), and where required or authorised by law. We do not sell your personal information.

4. Data location & security

We host infrastructure and message data in Australia and apply reasonable technical and organisational measures — including encryption in transit, access controls and audit logging — to protect personal information from misuse, loss and unauthorised access.

5. Retention

We retain personal information only for as long as necessary to provide our services and to meet legal, accounting and regulatory requirements, after which it is securely deleted or de-identified.

6. Your rights

You may request access to, or correction of, the personal information we hold about you. To do so, or to make a privacy complaint, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Cookies

Our website may use cookies and similar technologies for basic functionality and analytics. You can control cookies through your browser settings.

8. Changes

We may update this policy from time to time. The current version will always be available on this page with its effective date.

9. Contact us

Privacy enquiries: privacy@latitudetel.com.au · General: hello@latitudetel.com.au